Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Privacy Policy for CandleCottage.com

    The privacy of our visitors to CandleCottage.com is important to us.
    At CandleCottage.com, we recognize that privacy of your personal
    information is important. Here is information on what types of
    personal information we receive and collect when you use/visit
    CandleCottage.com, and how we safeguard your information.

    We never sell your personal information to third parties.

    Log Files
    As with most other websites, we collect and use the data contained
    in log files. The information in the log files include your IP
    (internet protocol) address, your ISP (internet service provider, such
    as AOL or Shaw Cable), the browser you used to visit our site (such
    as Internet Explorer or Firefox), the time you visited our site and
    which pages you visited throughout our site.

    We do use cookies to store information, such as your personal
    preferences when you visit our site. This could include only showing
    you a popup once in your visit, or the ability to login to some of our
    features, such as the shopping cart.

    You can chose to disable or selectively turn off our cookies or
    third-party cookies in your browser settings, or by managing preferences
    in programs such as Norton Internet Security. However, this can affect
    how you are able to interact with our site as well as other websites.
    This could include the inability to login to services or programs,
    such as logging into forums or accounts.

    If you have questions please email us at info@candlecottage.com

  • Shipping & Delivery
  • Shipping Policies
    We make every effort to ship all orders within 2 business days.
    Delivery time will vary depending on carrier, delivery area, and
    class of delivery. "See SHIPPING METHODS" during checkout
    for further shipping and delivery information. 

    The Candle Cottage ships by United Parcel Service (UPS) so be
    sure to give us an actual shipping address and not a P.O. Box
    for the shipping address.

    There is a $15 minimum on all orders. Shipping is a flat rate of
    $14.95 for orders of $100.00 or less and Free for orders greater
    than $100.00.

    The Candle Cottage does NOT ship internationally.

  • Return Policy
  • Please contact us with any order issues, and we will consider
    any proper adjustments.

    Office phone (865)453-1166
    Order inquires only (800)727-1929
    Fax: (865)429-0550
    Email: info@candlecottage.com